charlotte

Frequently Asked Questions

How do I schedule an appointment?
If you need an appointment, please call any one of our office phone numbers to speak with one of our schedulers. If you cannot keep an appointment, please notify us as soon as possible by telephone. We use an automated system to remind you by telephone of upcoming appointments. You will receive a call the evening before your appointment with information regarding the date, time, office and provider for your next visit. You can confirm your appointment by pressing 1.
What do I do when I arrive for my appointment?
Each time you visit our office, you will be asked to register with the receptionist. Please notify the receptionist of any change of name or address, telephone number, employment or insurance information. Please provide us with your most current insurance identification card. New patients will be asked to fill out a Patient Information sheet to help us better understand your present and past medical problems.
I think I may have a urinary tract infection. What should I do?
Please contact our office location most convenient for you to speak with a nurse regarding your symptoms. Generally speaking, you will be asked to make an appointment to come in to the office at which time your urine will be examined and if necessary, an antibiotic will be ordered for you.
When should I call to get my prescriptions and refills issued?
Prescriptions and refills are issued during office hours only. During evenings and weekends, it is difficult for the physician on call to determine whether a prescription or refill is indicated if he does not have your medical record. To have a prescription refilled, please call during office hours. It is advisable to call 48 hours before a refill is needed or use our prescription renewal service on this website.
What is Acute Urinary Retention (AUR)?
Some men find that they are suddenly unable to pass urine even though they feel the urge to do so. This is because the bladder muscles have to strain to push urine through the narrowed urethra. This situation can be very painful. You will need to visit your doctor or hospital to have a catheter inserted. A catheter is a slim plastic tube that is gently passed up through the urethra into the bladder to drain away the urine.